Call a Specialist Today! 844-356-5143

Riverbed Unified Communications
Solutions for Cisco Unified Communications Manager, Microsoft Lync, and more

Our solutions enable you to optimize unified communications (UC) applications to keep pace with the increasing user demand for better performance for new technologies. Enforce policy based traffic control for predictable levels of performance. Scale UC applications for high availability during peak usage. Gain granular end-to-end visibility for user experience metrics to improve performance in a proactive way.


As more organizations embrace unified communications—a real-time, latency-sensitive application—to increase collaboration across remote employees, customers and partners, issues like broken images and garbled audio can have a profound impact on the company’s bottom line. Our solutions optimize and protect UC traffic by compressing other applications to save bandwidth and reduce wide area network (WAN) congestion.

The result: improved user experience and optimized network resources


Unified communication applications provide new ways to share information but maintaining a high degree of availability, and control over other applications contending on the network can lead to system downtime and higher operational costs. Our solutions ensure UC applications achieve highly resilient, scalable and secure UC deployments by dynamically provisioning and scaling application delivery controller resources across multiple locations and servers. Meanwhile, robust quality-of-service (QoS) policies prioritize and protect UC traffic from other bandwidth-hungry applications and control inbound traffic to avoid congestion.

The result: Greater performance and predictability for all applications across the network


Unified communications offers increased collaboration across employees, customers and partners but those benefits are outweighed if IT lacks the ability to monitor voice and video streams, or resists implementing changes for fear of breaking something. Our solutions provide packet based visibility and user experience metrics—noise, echo, delay and distortion—for optimal UC application performance. Meanwhile, troubleshooting and analytic tools along with performance dashboards track configuration changes, quickly isolate the root cause of call failures and monitor SIP trunk utilization.

The result: improved user productivity through effective collaboration and reduced help desk calls

Works With:

IP telephony, unifed messaging, instant messaging and presence, and other unified communications applications

By addressing numerous underlying application and infrastructure bottlenecks, our solutions provide performance enhancement with quality-of-service (QoS) and other optimizations. A few specific examples of unified communications (UC) applications, with more details about how Riverbed can help, include:

Cisco Unified Communications

Riverbed empowers Cisco UC systems with unprecedented performance management capabilities for increased efficiency during new deployments, upgrades and ongoing operations. From WAN optimization to accelerate performance, to increased availability during peak usage and  multi-tiered monitoring tools, our solution helps reduce costs and improves ROI for Cisco UC environments.

Avaya Aura Communications Manager

Riverbed enables telecom teams to manage Avaya Aura UC systems more proactively with automated nightly testing and analysis of configurations for compliance and exception. With unified communications management, you can identify call performance issues before they impact critical phone services and ensure consistent UC service availability without relying on end-user probem reports.

Microsoft Lync

Together, Microsoft and Riverbed offer significant advantages for prioritizing, monitoring, and load balancing and optimizing Lync environments. The joint solution address scalability and visibility challenges inherent in UC deployments by preventing costly service disruptions in the event of a failure for Lync Server, and real-time video and VoIP quality monitoring.

Our Products and Services

SteelCentral UCExpert for unified communications management

Comprehensive service management for UC and VoIP applications, including automated proactive testing, performance monitoring, configuration management and remote troubleshooting. SteelCentral UCExpert monitors and alerts on performance metrics including voice quality, service ability, and trunk utilization. Configuration change tracking, dashboards and real-time visibility accelerate troubleshooting and allow IT to effectively manage the entire lifecycle of UC including new deployments, upgrades and ongoing operations.

Unified Communications services

From helping you deploy a new unified communications (UC) system to enhancing current performance to installing our Riverbed® SteelCentral™ UCExpert solution, Riverbed Professional Services (RPS) enables your UC management team to be proactive, not reactive.

SteelHead for WAN Optimization

Optimize UC application performance by assigning bandwidth dynamically and compressing rival applications on the network to reduce WAN congestion. With built-in quality of service (QoS), SteelHead allows IT to prioritize UC applications over recreational traffic thereby improving overall performance and supporting better productivity and efficient use of network resources

SteelApp™ Traffic Manager

Advanced load balancing across web and application servers, SteelApp is a Layer-7 application deliver controller that increases reliability for UC applications from the cloud to the data center while dynamically right-sizing deployments to fit the application needs.

SteelCentral™ AppResponse UC Module for Real-Time VoIP Performance Monitoring

Gain deep packet-based visibility into real-time voice or video quality issues via point-and-click dashboards and passive speech-quality analysis for faster troubleshooting and performance optimization.

SteelCentral NetProfiler for VoIP and video monitoring

Provide advanced visibility and analysis for real-time VoIP  traffic across different locations with application aware flow level analysis and VoIP performance metrics such as jitter, Mean Opinion Score (MOS), latency and packet loss.